TERMS AND CONDITIONS

Compliance with our

Terms and conditions

These General Terms & Conditions regulate mutual rights and obligations related to services offered by Freediving Cruises or its representatives (“the Company”) and their website located at www.freedivingcruises.com

FREEDIVING CRUISES | Nicolas AYME
12 rue Lann Er Guer
56570 Locmiquélic | France
contact@freedivingcruises.com
This website is hosted by OVH
2 rue Kellerman, 59100 Roubaix | France

By accessing this website we assume you accept these terms and conditions. Do not continue to use Freediving Cruises if you do not agree to take all of the terms and conditions stated on this page.

Terms & Conditions related to Freediving Cruises

Terms & Conditions related to Freediving Training Camps

Terms & Conditions related to Freediving Courses

Terms & Conditions related to Skipper Services

 

A. Terms & Conditions – Freediving Cruises

 

A.1. Bookings & payments

 

A.1.1. Bookings

The booking will be confirmed by booking confirmation that will be issued to the Client upon receipt of the full amount of advance payment on the Company’s bank account.

Children below 12 are not allowed on board. Children aged 12 and over are allowed on board only if accompanied by a parent. Parents are fully responsible for children at all times as the Company does not provide childcare facilities on board. It is parent’s responsibility that children are present at safety briefings and follow all safety procedures. Parents have to ensure that children do not disturb the peace and quiet of other guests or the effective running of the cruise.

All prices are based on double occupancy. If you are booking as a party of 2, you will be guaranteed that the room will be reserved for your party of 2 people only. If you are booking as a single traveler, you may be roomed with another person of the same gender, dependent on availability. If you would like a guaranteed private cabin for 1 person, there is a 40% surcharge on top of the listed price for single occupancy.

In case of a non-diver guest, a non-diver discount of 5% is applied to the full price.

A.1.2. Changes and modifications to the booking

If the Client wishes to change its booking (for a later date or a different trip), after the original booking has been confirmed, the Company will assist it when possible. However, such alteration is subject to availability and may require additional charges.

No refund will be issued if the Client fails to arrive on time for the scheduled departure. However, if the Company can accommodate by departing late and still keeping the schedule, this should be agreed upon with each party at the time of the booking. Extra charges may apply.

A.1.3. Payments

The payment is to be done according to the following schedule :

  • 50% for advance payment at the time of the booking
  • 50% of balance not later than 1 month prior to the beginning date of the cruise

In cases where bookings are made less than 30 days in advance, a non-refundable 100% payment is required at the time of the booking.

All payments have to be done according to payment instructions listed in the invoice which the Company has sent to the Client. If either advance payment or balance payment has not been fully settled until above stated deadlines, the Company shall be entitled to cancel the booking without any refunds to the Client.

A.1.4. Security deposit

Before embarking, the Client must give a security deposit (referred to as Deposit) in amount according to valid Price List of Company. The Deposit may be given either in cash or with one of the credit cards accepted by Company. After the completion of the cruise, the whole Deposit shall be repaid to the Client, unless some damages or loss of equipment have occurred, or unless the Client has not acted in accordance with these Terms. However, if the damages or breach of these Terms have occurred, then Deposit will be retained partly or fully, depending on the importance and cost of the damage or breach (such as but not limited to vessel damages, damaged or lost equipment, intervention costs, etc.) plus 100 EUR of handling costs, while the rest of the Deposit shall be refunded to Client.

In case if the damage has happened due to a criminal offence of the Client, or behaviors such as acting under influence of alcohol or illegal drugs, sailing without the Company’s consent, or similar serious breaches of these Terms, the Client shall be liable even beyond the amount of the Deposit, including expenses connected to repairs and remunerations for lost income in the next weeks. In such cases the Client is liable to cover those expenses without delay, and latest within 30 days from the end of the cruise period.

 

A.2. Inclusions / Exclusions

 

A.2.1. What is included in the price

  • 8-day / 7-night cruise
  • Accommodation aboard the sailboat / catamaran for the time of the cruise
  • Coffee, tea and post dive refreshments
  • Specific diving equipment (buoys, dive ropes, weight belts, lead weights, lanyards)
  • Marina fees for one night
  • Fuel surcharges

A.2.2. What is not included in the price

  • Transfers to and from disembarkation harbour on the first and final day of your cruise, from a local hotel or airport
  • Land excursions and visit entrance fees where applicable.
  • Flight tickets
  • Travel, dive and repatriation insurances, visas and related fees
  • Airport taxes and extra baggage fees Airport to hotel transfers
  • Extra marina, mooring and marine park fees
  • Other diving rental equipment
  • Staff / crew gratuities
  • Alcoholic beverages

A.2.3. Additional services – extras

Additional services and extra equipment for which an extra payment shall be done (stated as Extras) in accordance with the provided Price List should be requested by the Client and agreed prior to booking confirmation. The Client may ask for adding some Extras even after the booking confirmation and the Company will undertake reasonable effort to provide the newly requested Extras to the satisfaction of Client, informing the Client if it is possible to upgrade the booking with requested new Extras or not. The Client acknowledges that the Company is not obliged to provide newly requested Extras at that point in time. At the latest, all Extras must be confirmed by both sides in writing not later than 10 days prior to the beginning of the cruise.

 

A.3. Crew list and arrival details / Check-in & Check-out

 

A.3.1. Crew list & Arrival details

The Client must provide the Company with the personal information that is required to submit the crew list, not later than 10 days prior to the first day of the cruise. Additionally, it is recommended to send an estimated time of arrival at least 10 days prior to the first day of the cruise, in order for the Company to organize check-in procedures in as smooth way as possible. The Client is responsible for the accuracy of delivered personal information, as well as for validity of all passports, visas, licenses and other identification documents the Company may request.

A.3.2. Check-in & Check-out procedures

On the embarkation day, the cruise staff and the Clients will meet at the marina. Our check in time is from 1 pm onwards on the day of departure. Boat leaves at last 5 pm, so please make sure you have enough time to get to the boat in time before departure.

Check out time is 9 am on the day of the disembarkation. Our staff will help you disembark and help you with organizing transportation to the airport or to your hotel (within 5 km of the airport only).

A.3.3. Documents required

Upon embarkation, the Company may need to see the following documents provided by the Client:

  • A passport with at least one-month validity from the day of embarkation
  • Filled out Guest Information Form, Freediving Waiver of Responsibility, understand and sign our ‘Terms and Conditions/ waiver’ and any other relevant paperwork
  • A health certificate issued by a physician in case you have a known medical conditions and stating you are fit for freediving
  • Freediving certifications or equivalent if any

The Client is responsible for ensuring they have the proper documentation to travel into the destination country, as well as for re-entry and return to their country. Please check with the appropriate consulate to ensure you have the proper documentation. Always check your passport and visa requirements.

The Company strongly advises the Client to purchase a comprehensive travel insurance that includes  trip cancellation insurance, evacuation and medical coverage that includes all your trip related activities, including the practice of sailing / scuba-diving / freediving. The Client agrees that if s/he chooses not to subscribe to a travel insurance covering activities held during the cruise, the Company cannot be held responsible for any financial loss incurred because of trip cancellation due to reasons beyond the Company’s control.

 

A.4. Cancellation policy

 

A.4.1. Cancellation by the company

If a trip is cancelled because of any unusual or unforeseen circumstances beyond the Company’s control (such as but not limited to bad weather, etc.), the Company will offer the Client a voucher equal to the amount of their original payment, which can be used to book any of our cruises or services in the same or following calendar year as the original booking.

The company also reserves the right to cancel at any time the cruise if the minimum number of bookings cannot be met (4 guests per cruise, unless stated otherwise). The Client can then either choose to accept an alternate trip of equivalent value and standard at a later date (subject to availability) or a total refund minus any charges incurred.

In any case during which the Company decides to cancel a cruise, the Company will be giving written notice to the Client. If applicable, the Client’s decision must be notified to the Company in writing within 7 days of the notice of cancellation. Company policies may change in case of Force Majeure events.

A.4.2. Cancellation by the client

The Client has the right to require some changes or the cancellation of the booking and has the right to get refunded the paid amounts, either total or partial. The deposit may be non-refundable after cancellation if any costs had already been sustained.

Cancellations fees to be applied are as follows :

  • cancellation request up to 90 days before departure : 15% of the total price
  • cancellation request up to 35 days before departure : 25% of the total price
  • cancellation request up to 21 days before departure : 50% of the total price
  • cancellation request up to 14 days before departure : 75% of the total price
  • cancellation request up to 7 days before departure : 90% of the total price
  • cancellation request less than 7 days before departure or no-show : 100% of the total price

The cancellation of any additional services booked by the Client and out of the regular fare will be subject to specific charges defined by the Company on each case.

If the Client requires emergency evacuation and the boat must return to land, the Company shall not accept any financial responsibility for any ensuing itinerary changes. No refund will be issued by the Company if any activities couldn’t be accomplished nor if the cruise is shortened due to reasons beyond its control.

A.4.3. Cancellation due to COVID-19

When booking on to a cruise, course or any activity with the Company during the COVID-19 pandemic you are agreeing to and accepting the risks associated with booking during uncertain times, including financial risks. The health and safety of our staff, students and participants is the Company’s main priority and the Company will regularly and continually monitor the COVID-19 situation in all areas that we operate and all locations.

The Company adheres to COVID-19 local guidelines and has the right to make any changes or cancellations to all activities if it is believed there is any risk to the staff or to the participants. The Company has also the right to make any changes or cancellations they deem necessary based on government advice and as restrictions continually change and are updated. The Company cannot be held as responsible for any governmental restriction changes occurring after booking.

If the Client has no other option but to request a booking cancellation due to last minute restrictions from the departure point / to the final destination, the Client shall contact the Company as soon as possible to do so. The Company will then assess the reasons of the cancellation and may refund the advance payment (except for expenses that have already been sustained) or offer an alternative date if possible for both the Company and the Client .

 

A.5. Liabilities

 

A.5.1. Liability of the company

The Company shall deliver a sailboat / catamaran (“the vessel”) in good working condition, clean and with completely filled fuel and water tanks. The Company shall arrange and conduct check-in and check-out services at the base according to usual industry standards and procedures. In case of any special or additional requests of the Client (e.g. earlier check-in, longer explanations during check-in, special needs, etc.) the Company shall try to resolve them to the satisfaction of the Client, but the Client acknowledges that this is not a liability of the Company, and cannot ask for remuneration if such special requests were not fulfilled or were fulfilled only partially.

The Company is not responsible for delays or cancellations caused by Force Majeure (such as but not limited to earthquakes, floods, thunders, fire, other natural calamities, wars, civil wars, terrorism, strikes, sanitary emergencies, political or economic disputes, government restrictions etc.) or by severe weather conditions that would cause any safety risks to anyone onboard.

The Company assumes no responsibility, and/or offers no compensation for injury, death or damage occurred to passengers, damage, or loss to the Client’s property (luggage, dive equipment, personal belongings, etc.) during the cruise that does not directly involve its staff. The Company will, however, help the Client with insurance claims for the lost or damaged goods when possible. A total refund minus the expenses incurred may be granted at our sole discretion.

The Company’s liability, under any circumstances is limited to 100% refund of the Client’s bookings.

The Company shall also be liable :

  • to be nautically and navigationally skilled and for providing a professional crew
  • to have all required licenses for operating the vessel,
  • not to leave the vessel to the third party,
  • to have aboard exact number of people, and exact people, as stated on the crew list,
  • to undertake all safety precautions in order to keep the vessel in good condition and avoid any damages,
  • to undertake all safety precautions in order to keep the crew members and the guests safe at all times,
  • not to leave the port if the foreseen wind force were estimated stronger than 25 knots, or if the port authorities issued a prohibition on leaving port
  • to sail respecting the weather conditions
  • to plan the navigation route very carefully, so that two days before arrival the vessel is at
    approximately 40 NM distant from the check-out disembarkation base,
  • not to sail at night,
  • not to operate the vessel under influence of alcohol or any illegal drugs, and generally not to use or have any illegal drugs on board,

A.5.2. Liability of the client

Other than what was already stated in these terms, the Client shall also be liable:

  • to promptly inform the Company about any possible changes in his / her personal data or important health-related information
  • to obey the instructions of the skipper at all times,
  • to fully respect legal regulations of the host country,
  • to undertake all safety precautions in order to keep the vessel in good condition and avoid any damages or towing of the vessel,
  • not to make excessive noise in marinas, harbors and other mooring locations,
  • to respect privacy and night-rest rights of occupants of the neighboring vessels and houses,
  • not to engage with fishing or any other submarine activities without a valid license for such activities,
  • not to embark pets (dogs, cats, birds, etc.) aboard without written consent of the Company,
  • not to use or possess any illegal drugs on board

In case of breach of the clauses above or other obligations of the Client and its guests based on these Terms, the Company is entitled to remunerate from the Security Deposit in amount between 100 EUR and the full Security Deposit, depending of the seriousness of the breach, and to claim indemnity for full incurred damage.

It is the Client’s responsibility to book refundable hotel and flights as those expenses will not be refunded by the Company if any delays / cancellations occur.

The Company reserves the right to deny boarding or forfeit a Client’s trip if at any time the Client displays abusive, inappropriate or threatening behaviour towards another guest or staff members. Please do not participate in any scuba / water related activity after alcohol consumption. Any damage or loss caused by the Client to the equipment or property which is under the Company’s responsibility will be charged to you at the Company’s discretion.

 

A.6. Freediving waiver of responsibility

The Client will be required to fill in and sign a medical questionnaire and a liability release and assumption of risk in order to be able to participate to any freediving activities, either through a course or recreationally.

 

A.7. Sailing area

The sailing area is within the territorial waters of either Croatia, Greece or Turkey, with no maritime border crossing allowed.

 

A.8. Complaints

If the Client has any observations, complaints or requests for reimbursement, s/he should contact the Company immediately. Complaints shall be accepted in writing at last on the date of check-out. They must be signed by the Client and the representative of the Company (skipper on board). All requests for reimbursement related to additional services or services invoiced but not provided, will be studied on presentation of documentation and additional information.

Any complaints made using social media platforms, bypassing the Company are not subject to any reimbursements.

 

A.9. Privacy policy

Please visit the page dedicated to Privacy Policy.

 

A.10. Jurisdiction and applicable laws

The parties will strive to resolve any dispute in a peaceful manner. If the parties are not able to reach an agreement among them, any court in Croatia has the jurisdiction over their dispute. Croatian law will apply.

 

 

B. Terms & Conditions – Freediving training camps

 

B.1. Bookings & payments

 

B.1.1. Bookings

The booking will be confirmed by booking confirmation that will be issued to the Client upon receipt of the full amount of advance payment on the Company’s bank account.

Minimum age to participate to the activities is 12 years old. Children aged 12 and over are allowed to participate only if accompanied by a parent. Parents are fully responsible for children at all times as the Company does not provide childcare facilities during the camp. Parents have to ensure that children do not disturb the peace and quiet of other participants or the effective running of the camp.

B.1.2. Changes and modifications to the booking

If the Client wishes to change its booking (for a later date or a different activity offered by the Company), after the original booking has been confirmed, the Company will assist it when possible. However, such alteration is subject to availability and may require additional charges.

No refund will be issued if the Client fails to arrive on time for the scheduled departure. However, if the Company can accommodate by modifying the schedule and still keeping it, this should be agreed upon with each party and other participants at the time of the booking. Extra charges may apply.

B.1.3. Payments

The payment is to be done according to the following schedule :

  • 50% for advance payment at the time of the booking
  • 50% of balance not later than 15 days prior to the beginning date of the camp

In cases where bookings are made less than 15 days in advance, a non-refundable 100% payment is required at the time of the booking.

All payments have to be done according to payment instructions listed in the quotation or invoice which the Company has sent to the Client. If either advance payment or balance payment has not been fully settled until above stated deadlines, the Company shall be entitled to cancel the booking without any refunds to the Client.

 

B.2. Inclusions / Exclusions

 

B.2.1. What is included in the price

  • 7-day freediving training camp (unless stated otherwise)
  • Specific diving equipment (unless stated otherwise)

B.2.2. What is not included in the price

  • Accommodation
  • Food
  • Land / Sea excursions and visit entrance fees where applicable.
  • Flight tickets
  • Travel, dive and repatriation insurances, visas and related fees
  • Other diving rental equipment
  • Staff / crew gratuities

B.2.3. Additional services and extra equipment – extras

Additional services and extra equipment for which an extra payment shall be done (stated as Extras) in accordance with the provided Price List should be requested by the Client and agreed prior to booking confirmation. The Client may ask for adding some Extras even after the booking confirmation and the Company will undertake reasonable effort to provide the newly requested Extras to the satisfaction of Client, informing the Client if it is possible to upgrade the booking with requested new Extras or not. The Client acknowledges that the Company is not obliged to provide newly requested Extras at that point in time. At the latest, all Extras must be confirmed by both sides in writing not later than 10 days prior to the beginning of the cruise.

The Client acknowledges he is fully responsible of the Extras he has been provided with. If any damages or losses is caused by the Client, the Client agrees to fully reimburse the costs of the repair / replacement of the items.

 

B.3. Check-in & Check-out

 

B.3.1. Check-in & Check-out procedures

On the first day of the camp, the Company and the Clients will meet at camp location. Our check in time is from 9 am onwards and is dedicated to welcoming the participants, providing them with a safety briefing and an detailed overview of the camp schedule, as well as providing them with any needed equipment for the duration of the camp.

Check out time is 2 pm on the last day of the camp.

B.3.2. Documents required

The Company may need to see the following documents provided by the Client:

  • A passport with at least one-month validity from the day of embarkation
  • Filled out Guest Information Form, Freediving Waiver of Responsibility, understand and sign our ‘Terms and Conditions/ waiver’ and any other relevant paperwork
  • A health certificate issued by a physician in case you have a known medical conditions and stating you are fit for freediving
  • Freediving certifications or equivalent if any

The Client is responsible for ensuring they have the proper documentation to travel into the destination country, as well as for re-entry and return to their country. Please check with the appropriate consulate to ensure you have the proper documentation. Always check your passport and visa requirements.

The Company strongly advises the Client to purchase a comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical coverage that includes all your trip related activities, including the practice of sailing / scuba-diving / freediving. The Client agrees that if s/he chooses not to subscribe to a travel insurance covering activities held during the cruise, the Company cannot be held responsible for any financial loss incurred because of trip cancellation due to reasons beyond the Company’s control.

 

B.4. Cancellation policy

 

B.4.1. Cancellation by the company

If a trip is cancelled because of any unusual or unforeseen circumstances beyond the Company’s control (such as but not limited to bad weather, etc.), the Company will offer the Client a voucher equal to the amount of their original payment, which can be used to book any of our freediving training camps or services in the same or following calendar year as the original booking.

The company also reserves the right to cancel at any time the trip if the minimum number of bookings cannot be met (3 guests per freediving training camp, unless stated otherwise). The Client can then either choose to accept an alternate freediving training camp or service of equivalent value and standard at a later date (subject to availability) or a total refund minus any charges incurred.

In any case during which the Company decides to cancel a freediving camp, the Company will be giving written notice to the Client. If applicable, the Client’s decision must be notified to the Company in writing within 7 days of the notice of cancellation. Company policies may change in case of Force Majeure events.

B.4.2. Cancellation by the client

The Client has the right to require some changes or the cancellation of the booking and has the right to get refunded the paid amounts, either total or partial. The advance payment may be non-refundable after cancellation if any costs had already been sustained or if the cancellation occurs within 15 days prior to the beginning of the camp.

The cancellation of any additional services booked by the Client and out of the regular fare will be subject to specific charges defined by the Company on each case.

No refund will be issued by the Company if any activities couldn’t be accomplished nor if the camp is shortened due to reasons beyond its control.

B.4.3. Cancellation due to COVID-19

When booking on to a camp, course or any activity with the Company during the COVID-19 pandemic you are agreeing to and accepting the risks associated with booking during uncertain times, including financial risks. The health and safety of our staff, students and participants is the Company’s main priority and the Company will regularly and continually monitor the COVID-19 situation in all areas that we operate and all locations.

The Company adheres to COVID-19 local guidelines and has the right to make any changes or cancellations to all activities if it is believed there is any risk to the staff or to the participants. The Company has also the right to make any changes or cancellations they deem necessary based on government advice and as restrictions continually change and are updated. The Company cannot be held as responsible for any governmental restriction changes occurring after booking.

If the Client has no other option but to request a booking cancellation due to last minute restrictions from the departure point / to the final destination, the Client shall contact the Company as soon as possible to do so. The Company will then assess the reasons of the cancellation and may refund the advance payment (except for expenses that have already been sustained) or offer an alternative date if possible for both the Company and the Client .

 

B.5. Liabilities

 

B.5.1. Liability of the company

The Company shall arrange and conduct a camp as agreed with the Client and as stated on the signed quotation / invoice sent to the Client. In case of any special or additional requests of the Client (e.g. earlier check-in, longer explanations during check-in, special needs, extra activities or dive sessions, etc.) the Company shall try to resolve them to the satisfaction of the Client, but the Client acknowledges that this is not a liability of the Company, and cannot ask for remuneration if such special requests were not fulfilled or were fulfilled only partially.

The Company is not responsible for delays or cancellations caused by Force Majeure (such as but not limited to earthquakes, floods, thunders, fire, other natural calamities, wars, civil wars, terrorism, strikes, sanitary emergencies, political or economic disputes, government restrictions etc.) or by severe weather conditions that would cause any safety risks to anyone during the camp.

The Company assumes no responsibility, and/or offers no compensation for injury, death or damage occurred to passengers, damage, or loss to the Client’s property (luggage, dive equipment, personal belongings, etc.) during the camp that does not directly involve its staff. The Company will, however, help the Client with insurance claims for the lost or damaged goods when possible. A total refund minus the expenses incurred may be granted at our sole discretion.

The Company’s liability, under any circumstances is limited to 100% refund of the Client’s bookings.

The Company shall also be liable :

  • to provide the camp with a skilled and professional crew,
  • to have all required licenses for operating a vessel and conducting freediving courses,
  • to undertake all safety precautions in order to keep the crew members and the guests safe at all times,
  • to sail and freedive respecting the weather conditions

B.5.2. Liability of the client

Other than what was already stated in these terms, the Client shall also be liable:

  • to promptly inform the Company about any possible changes in his / her personal data or important health-related information,
  • to obey the instructions of the staff at all times,
  • to fully respect legal regulations of the host country,
  • not to engage with fishing or any other submarine activities without a valid license for such activities,
  • not to use or possess any illegal drugs on board

In case of breach of the clauses above or other obligations of the Client and its guests based on these Terms, the Company is entitled to claim indemnity for full incurred damage.

It is the Client’s responsibility to book refundable hotel and flights as those expenses will not be refunded by the Company if any delays / cancellations occur.

The Company reserves the right to deny or forfeit a Client’s participation to a camp if at any time the Client displays abusive, inappropriate or threatening behavior towards another guest or staff members. Please do not participate in any scuba / water related activity after alcohol consumption. Any damage or loss caused by the Client to the equipment or property which is under the Company’s responsibility will be charged to the Client at the Company’s discretion.

 

B.6. Freediving waiver of responsibility

The Client will be required to fill in and sign a medical questionnaire and a liability release and assumption of risk in order to be able to participate to any freediving activities, either through a course or recreationally.

 

B.7. Complaints

If the Client has any observations, complaints or requests for reimbursement, s/he should contact the Company immediately. Complaints shall be accepted in writing at last on the date of check-out. They must be signed by the Client and the representative of the Company. All requests for reimbursement related to additional services or services invoiced but not provided, will be studied on presentation of documentation and additional information.

Any complaints made using social media platforms, bypassing the Company are not subject to any reimbursements.

 

B.8. Privacy policy

Please visit the page dedicated to Privacy Policy.

 

B.9. Jurisdiction and applicable laws

The parties will strive to resolve any dispute in a peaceful manner. If the parties are not able to reach an agreement among them, any court in Croatia has the jurisdiction over their dispute. Croatian law will apply

 

 

C. Terms & Conditions – Freediving courses

 

C.1. Bookings & payments

 

C.1.1. Bookings

The booking will be confirmed by booking confirmation that will be issued to the Client upon receipt of the full amount of advance payment on the Company’s bank account.

Minimum age to participate to the activities is 12 years old. Children aged 12 and over are allowed to participate only if accompanied by a parent. Parents are fully responsible for children at all times as the Company does not provide childcare facilities during the course. Parents have to ensure that children do not disturb the peace and quiet of other participants or the effective running of the course.

C.1.2. Changes and modifications to the booking

If the Client wishes to change its booking (for a later date or a different activity offered by the Company), after the original booking has been confirmed, the Company will assist it when possible. However, such alteration is subject to availability and may require additional charges.

No refund will be issued if the Client fails to provide all the necessary information and documents or fails to arrive on time for the scheduled course. However, if the Company can accommodate by modifying the schedule and still keeping it, this should be agreed upon with each party and other participants at the time of the booking. Extra charges may apply.

C.1.3. Payments

The payment is to be done according to the following schedule :

  • 50% for advance payment at the time of the booking
  • 50% of balance not later than 15 days prior to the beginning date of the course

In cases where bookings are made less than 15 days in advance, a non-refundable 100% payment is required at the time of the booking.

All payments have to be done according to payment instructions listed in the quotation or invoice which the Company has sent to the Client. If either advance payment or balance payment has not been fully settled until above stated deadlines, the Company shall be entitled to cancel the booking without any refunds to the Client.

 

C.2. Inclusions / Exclusions

 

C.2.1. What is included in the price

  • Freediving course :
    • Online Theory course (T1/T2) : 4 to 6 hours
    • Wave 1 course (2 days)
    • Wave 2 course (3 days)
    • Wave 3 course (5 days)
    • Training / Coaching session (60 to 90 minutes)
  • Specific diving equipment (unless stated otherwise) :
    • Weight belt and lead weights
    • Lanyard
  • Online materials
  • Certifications

C.2.2. What is not included in the price

  • Accommodation
  • Food
  • Land / Sea excursions and visit entrance fees where applicable.
  • Boat trips if required for depth matters
  • Flight tickets
  • Travel, dive and repatriation insurances, visas and related fees
  • Other diving rental equipment
  • Staff / crew gratuities

C.2.3. Additional services and extra equipment – extras

Additional services and extra equipment for which an extra payment shall be done (stated as Extras) in accordance with the provided Price List should be requested by the Client and agreed prior to booking confirmation. The Client may ask for adding some Extras even after the booking confirmation and the Company will undertake reasonable effort to provide the newly requested Extras to the satisfaction of Client, informing the Client if it is possible to upgrade the booking with requested new Extras or not. The Client acknowledges that the Company is not obliged to provide newly requested Extras at that point in time. At the latest, all Extras must be confirmed by both sides in writing not later than 10 days prior to the beginning of the cruise.

The Client acknowledges he is fully responsible of the Extras he has been provided with. If any damages or losses is caused by the Client, the Client agrees to fully reimburse the costs of the repair / replacement of the items.

 

C.3. Check-in & Check-out

 

C.3.1. Check-in & Check-out procedures

On the first day of the course, the Company and the Clients will meet at the agreed location. Our check in time is from 9 am onwards and is dedicated to welcoming the participants, providing them with a safety briefing and an detailed overview of the course schedule, as well as providing them with any needed equipment for the duration of the course.

Check out time is 4 pm on the last day of the course.

C.3.2. Documents required

The Company may need to see the following documents provided by the Client:

  • A passport with at least one-month validity from the day of embarkation
  • Filled out Guest Information Form, Freediving Waiver of Responsibility, understand and sign our ‘Terms and Conditions / waiver’ and any other relevant paperwork
  • A health certificate issued by a physician in case you have a known medical conditions and stating you are fit for freediving
  • Freediving certifications or equivalent if any

The Client is responsible for ensuring they have the proper documentation to travel into the destination country, as well as for re-entry and return to their country. Please check with the appropriate consulate to ensure you have the proper documentation. Always check your passport and visa requirements.

The Company strongly advises the Client to purchase a comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical coverage that includes all your trip related activities, including the practice of sailing / scuba-diving / freediving. The Client agrees that if s/he chooses not to subscribe to a travel insurance covering activities held during the cruise, the Company cannot be held responsible for any financial loss incurred because of trip cancellation due to reasons beyond the Company’s control.

 

C.4. Cancellation policy

 

C.4.1. Cancellation by the company

If a course is cancelled because of any unusual or unforeseen circumstances beyond the Company’s control (such as but not limited to bad weather, etc.), the Company will offer the Client a voucher equal to the amount of their original payment, which can be used to book any of our courses or services in the same or following calendar year as the original booking.

The company also reserves the right to cancel at any time the course if the minimum number of bookings cannot be met. The Client can then either choose to accept an alternate course or service of equivalent value and standard at a later date (subject to availability) or a total refund minus any charges incurred.

In any case during which the Company decides to cancel a course, the Company will be giving written notice to the Client. If applicable, the Client’s decision must be notified to the Company in writing within 7 days of the notice of cancellation. Company policies may change in case of Force Majeure events.

C.4.2. Cancellation by the client

The Client has the right to require some changes or the cancellation of the booking and has the right to get refunded the paid amounts, either total or partial. The advance payment may be non-refundable after cancellation if any costs had already been sustained or if the cancellation occurs within 15 days prior to the beginning of the course.

The cancellation of any additional services booked by the Client and out of the regular fare will be subject to specific charges defined by the Company on each case.

No refund will be issued by the Company if any activities couldn’t be accomplished nor if the course is shortened due to reasons beyond its control.

C.4.3. Cancellation due to COVID-19

When booking on to a course or any activity with the Company during the COVID-19 pandemic you are agreeing to and accepting the risks associated with booking during uncertain times, including financial risks. The health and safety of our staff, students and participants is the Company’s main priority and the Company will regularly and continually monitor the COVID-19 situation in all areas that we operate and all locations.

The Company adheres to COVID-19 local guidelines and has the right to make any changes or cancellations to all activities if it is believed there is any risk to the staff or to the participants. The Company has also the right to make any changes or cancellations they deem necessary based on government advice and as restrictions continually change and are updated. The Company cannot be held as responsible for any governmental restriction changes occurring after booking.

If the Client has no other option but to request a booking cancellation due to last minute restrictions from the departure point / to the final destination, the Client shall contact the Company as soon as possible to do so. The Company will then assess the reasons of the cancellation and may refund the advance payment (except for expenses that have already been sustained) or offer an alternative date if possible for both the Company and the Client .

 

C.5. Liabilities

 

C.5.1. Liability of the company

The Company shall arrange and conduct a freediving course as agreed with the Client and as stated on the signed quotation / invoice sent to the Client. In case of any special or additional requests of the Client (e.g. earlier check-in, longer explanations during check-in, special needs, extra activities or dive sessions, etc.) the Company shall try to resolve them to the satisfaction of the Client, but the Client acknowledges that this is not a liability of the Company, and cannot ask for remuneration if such special requests were not fulfilled or were fulfilled only partially.

The Company is not responsible for delays or cancellations caused by Force Majeure (such as but not limited to earthquakes, floods, thunders, fire, other natural calamities, wars, civil wars, terrorism, strikes, sanitary emergencies, political or economic disputes, government restrictions etc.) or by severe weather conditions that would cause any safety risks to anyone during the camp.

The Company assumes no responsibility, and/or offers no compensation for injury, death or damage occurred to passengers, damage, or loss to the Client’s property (luggage, dive equipment, personal belongings, etc.) during the course that does not directly involve its staff. The Company will, however, help the Client with insurance claims for the lost or damaged goods when possible. A total refund minus the expenses incurred may be granted at our sole discretion.

The Company’s liability, under any circumstances is limited to 100% refund of the Client’s bookings.

The Company shall also be liable :

  • to provide the freediving course with a skilled and professional instructor,
  • to have all required licenses for operating a vessel and conducting freediving courses,
  • to undertake all safety precautions in order to keep the team members and the guests safe at all times,
  • to sail and freedive respecting the weather conditions

C.5.2. Liability of the client

Other than what was already stated in these terms, the Client shall also be liable:

  • to promptly inform the Company about any possible changes in his / her personal data or important health-related information,
  • to obey the instructions of the staff at all times,
  • to fully respect legal regulations of the host country,
  • not to engage with fishing or any other submarine activities without a valid license for such activities,
  • not to use or possess any illegal drugs on board

In case of breach of the clauses above or other obligations of the Client and its guests based on these Terms, the Company is entitled to claim indemnity for full incurred damage.

It is the Client’s responsibility to book refundable hotel and flights as those expenses will not be refunded by the Company if any delays / cancellations occur.

The Company reserves the right to deny or forfeit a Client’s participation to a course if at any time the Client displays abusive, inappropriate or threatening behaviour towards another guest or staff members. Please do not participate in any scuba / water related activity after alcohol consumption. Any damage or loss caused by the Client to the equipment or property which is under the Company’s responsibility will be charged to the Client at the Company’s discretion.

 

C.6. Freediving waiver of responsibility

The Client will be required to fill in and sign a medical questionnaire and a liability release and assumption of risk in order to be able to participate to any freediving activities, either through a course or recreationally.

 

C.7. Complaints

If the Client has any observations, complaints or requests for reimbursement, s/he should contact the Company immediately. Complaints shall be accepted in writing at last on the date of check-out. They must be signed by the Client and the representative of the Company. All requests for reimbursement related to additional services or services invoiced but not provided, will be studied on presentation of documentation and additional information.

Any complaints made using social media platforms, bypassing the Company are not subject to any reimbursements.

 

C.8. Privacy policy

Please visit the page dedicated to Privacy Policy.

 

C.9. Jurisdiction and applicable laws

The parties will strive to resolve any dispute in a peaceful manner. If the parties are not able to reach an agreement among them, any court in Croatia has the jurisdiction over their dispute. Croatian law will apply

 

 

D. Terms & Conditions – Skipper services

 

D.1. Bookings & payments

 

D.1.1. Bookings

The booking will be confirmed by booking confirmation that will be issued to the Client upon receipt of the full amount of advance payment on the Company’s bank account.

Children are allowed on board only if accompanied by a parent. Parents are fully responsible for children at all times as the Company does not provide childcare facilities on board. It is parent’s responsibility that children are present at safety briefings and follow all safety procedures. Parents have to ensure that children do not disturb the peace and quiet of other guests or the effective running of the cruise.

D.1.2. Changes and modifications to the booking

If the Client wishes to change its booking (for a later date or a different trip), after the original booking has been confirmed, the Company will assist it when possible. However, such alteration is subject to availability and may require additional charges.

No refund will be issued if the Client fails to arrive on time for the scheduled departure. However, if the Company can accommodate by departing late and still keeping the schedule, this should be agreed upon with each party at the time of the booking. Extra charges may apply.

D.1.3. Payments

The payment is to be done according to the following schedule :

  • 25% for advance payment at the time of the booking
  • 75% of balance not later than 2 weeks after the end of the service

In cases where bookings are made less than 30 days in advance, a non-refundable 100% payment is required at the time of the booking.

All payments have to be done according to payment instructions listed in the invoice which the Company has sent to the Client. If either advance payment or balance payment has not been fully settled until above stated deadlines, the Company shall be entitled to cancel the booking without any refunds to the Client.

 

D.2. Inclusions / Exclusions

 

D.2.1. What is included in the price

  • 8-day / 7-night skipper services
  • Assistance in booking a vessel (if applicable)

D.2.2. What is not included in the price

  • Skipper provisions and gratuities

D.2.3. Additional services – extras

Additional services and extra equipment for which an extra payment shall be done (stated as Extras) in accordance with the provided Price List should be requested by the Client and agreed prior to booking confirmation. The Client may ask for adding some Extras even after the booking confirmation and the Company will undertake reasonable effort to provide the newly requested Extras to the satisfaction of Client, informing the Client if it is possible to upgrade the booking with requested new Extras or not. The Client acknowledges that the Company is not obliged to provide newly requested Extras at that point in time. At the latest, all Extras must be confirmed by both sides in writing not later than 10 days prior to the beginning of the cruise.

D.2.4. Accommodation aboard the vessel

The Client is required to provide the skipper with a private cabin aboard the vessel. The skipper shall not be offered to rest in the saloon for safety and privacy reasons.

 

D.3. Cancellation policy

 

D.3.1. Cancellation by the company

If the skipper services are cancelled because of any unusual or unforeseen circumstances beyond the Company’s control (such as but not limited to bad weather, sickness, etc.), the Company will offer the Client a voucher equal to the amount of their original payment, which can be used to book any of our cruises or services in the same or following calendar year as the original booking. The Client is also eligible to a full refunds, including the advance payment already completed.

In any case during which the Company decides to cancel his services as a skipper, the Company will be giving written notice to the Client. If applicable, the Client’s decision must be notified to the Company in writing within 7 days of the notice of cancellation. Company policies may change in case of Force Majeure events.

D.3.2. Cancellation by the client

The Client has the right to require some changes or the cancellation of the booking and has the right to get refunded the paid amounts, either total or partial. The 25% advance payment made for booking confirmation remains non-refundable after cancellation. If the cancellation is made by the Client after the cruise started and before the agreed end of the service, no refunds will be performed to the Client.

The cancellation of any additional services booked by the Client and out of the regular fare will be subject to specific charges defined by the Company on each case.

If the Client requires emergency evacuation and the boat must return to land, the Company shall not accept any financial responsibility for any ensuing itinerary changes. No refund will be issued by the Company if any activities couldn’t be accomplished nor if the cruise is shortened due to reasons beyond its control.

D.3.3. Cancellation due to COVID-19

When booking on to a cruise, course or any activity with the Company during the COVID-19 pandemic you are agreeing to and accepting the risks associated with booking during uncertain times, including financial risks. The health and safety of our staff, students and participants is the Company’s main priority and the Company will regularly and continually monitor the COVID-19 situation in all areas that we operate and all locations.

The Company adheres to COVID-19 local guidelines and has the right to make any changes or cancellations to all activities if it is believed there is any risk to the staff or to the participants. The Company has also the right to make any changes or cancellations they deem necessary based on government advice and as restrictions continually change and are updated. The Company cannot be held as responsible for any governmental restriction changes occurring after booking.

If the Client has no other option but to request a booking cancellation due to last minute restrictions from the departure point / to the final destination, the Client shall contact the Company as soon as possible to do so. The Company will then assess the reasons of the cancellation and may refund the advance payment (except for expenses that have already been sustained) or offer an alternative date if possible for both the Company and the Client .

 

D.4. Liabilities

 

D.4.1. Liability of the company

The Company shall arrange and conduct check-in and check-out services at the base according to usual industry standards and procedures. In case of any special or additional requests of the Client (e.g. earlier check-in, longer explanations during check-in, special needs, etc.) the Company shall try to resolve them to the satisfaction of the Client, but the Client acknowledges that this is not a liability of the Company, and cannot ask for remuneration if such special requests were not fulfilled or were fulfilled only partially.

The Company is not responsible for delays or cancellations caused by Force Majeure (such as but not limited to earthquakes, floods, thunders, fire, other natural calamities, wars, civil wars, terrorism, strikes, sanitary emergencies, political or economic disputes, government restrictions etc.) or by severe weather conditions that would cause any safety risks to anyone onboard.

The Company assumes no responsibility, and/or offers no compensation for injury, death or damage occurred to passengers, damage, or loss to the Client’s property (luggage, dive equipment, personal belongings, etc.) during the cruise that does not directly involve the Company.

The Company’s liability, under any circumstances is limited to 100% refund of the Client’s bookings.

The Company shall also be liable :

  • to be nautically and navigationally skilled and for providing a professional crew
  • to have all required licenses for operating the vessel,
  • not to leave the vessel to the third party,
  • to have aboard exact number of people, and exact people, as stated on the crew list,
  • to undertake all safety precautions in order to keep the vessel in good condition and avoid any damages,
  • to undertake all safety precautions in order to keep the crew members and the guests safe at all times,
  • not to leave the port if the foreseen wind force were estimated stronger than 25 knots, or if the port authorities issued a prohibition on leaving port
  • to sail respecting the weather conditions
  • to plan the navigation route very carefully, so that two days before arrival the vessel is at
    approximately 40 NM distant from the check-out disembarkation base,
  • not to sail at night,
  • not to operate the vessel under influence of alcohol or any illegal drugs, and generally not to use or have any illegal drugs on board,

D.4.2. Liability of the client

Other than what was already stated in these terms, the Client shall also be liable:

  • to promptly inform the Company about any possible changes in his / her personal data or important health-related information
  • to obey the instructions of the skipper at all times,
  • to fully respect legal regulations of the host country,
  • to undertake all safety precautions in order to keep the vessel in good condition and avoid any damages or towing of the vessel,
  • not to make excessive noise in marinas, harbors and other mooring locations,
  • to respect privacy and night-rest rights of occupants of the neighboring vessels and houses,
  • not to engage with fishing or any other submarine activities without a valid license for such activities,
  • not to embark pets (dogs, cats, birds, etc.) aboard without written consent of the Company,
  • not to use or possess any illegal drugs on board

In case of breach of the clauses above or other obligations of the Client and its guests based on these Terms, the Company is entitled to remunerate from the Security Deposit in amount between 100 EUR and the full Security Deposit, depending of the seriousness of the breach, and to claim indemnity for full incurred damage.

It is the Client’s responsibility to book refundable hotel and flights as those expenses will not be refunded by the Company if any delays / cancellations occur.

The Company reserves the right to deny boarding or forfeit a Client’s trip if at any time the Client displays abusive, inappropriate or threatening behaviour towards another guest or staff members. Please do not participate in any water related activity after alcohol consumption. Any damage or loss caused by the Client to the equipment or property which is under the Company’s responsibility will be charged to you at the Company’s discretion.

 

D.5. Sailing area

The sailing area is within the territorial waters of the country in which the vessel has departed, with no maritime border crossing allowed.

 

D.6. Complaints

If the Client has any observations, complaints or requests for reimbursement, s/he should contact the Company immediately. Complaints shall be accepted in writing at last on the date of check-out. They must be signed by the Client and the representative of the Company (skipper on board). All requests for reimbursement related to additional services or services invoiced but not provided, will be studied on presentation of documentation and additional information.

Any complaints made using social media platforms, bypassing the Company are not subject to any reimbursements.

 

D.7. Privacy policy

Please visit the page dedicated to Privacy Policy.

 

D.8. Jurisdiction and applicable laws

The parties will strive to resolve any dispute in a peaceful manner. If the parties are not able to reach an agreement among them, any court in Croatia has the jurisdiction over their dispute. Croatian law will apply.

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